If you run a Shopify store that uses Loopr
Option 1. Uninstall Loopr
- In your Shopify admin, go to Settings, then Apps.
- Find Loopr, open the menu next to it and choose Uninstall.
- 48 hours later Shopify sends us a request to erase your store's data. We delete it within 30 days: customer records, messages, templates and images, notification settings and your WhatsApp connection.
To also remove Loopr's access on Meta's side, open your business settings in Meta Business Suite and remove Loopr from the apps and partners connected to your WhatsApp Business account.
Option 2. Email us
Write to [email protected] from the email address on your Shopify store, with your store's myshopify.com address and the word "Delete" in the subject. We confirm your request and delete your data within 30 days. Records we must keep by law, such as billing records, are kept only as long as required.
If you got a WhatsApp message from a shop using Loopr
The shop decides how your data is used, so start with them:
- To stop messages, use the option in WhatsApp to stop marketing messages from that business, or block the business.
- To delete your data, ask the shop to erase your customer data. Shopify passes the request to us and we delete your data from Loopr within 30 days.
- If you cannot reach the shop, email [email protected] with the shop's name and the number that received the message. We will pass the request to the shop and help them complete it.
If you asked to stop messages, we may keep your number on that shop's do not message list so you are not messaged again by mistake.
Questions
Read our privacy policy or email [email protected].